February 21, 2007
Finding time to write has been very hard lately. There is a lot going on at MPOW and I am making the transition from the adjustment/orientation period to the “time to make some changes and get moving on projects” period. Needless to say there is a lot happening and I have been working many 16 hour days. So naturally sitting here in the airport in Colorado, Springs waiting to board a flight to Dallas, is when I have the time to post.
Even though I have not been writing, I have been keeping up with my blog subscriptions. I read an interesting post on Blog About Libraries titled, “I didn’t get an MLS to do that.” I thought the post was very well written and touched upon several important reasons why we (as librarians) can not have that attitude. The points stated are: professions do not stand still, we don’t have a choice, and the jobs we signed up for may not exist anymore. All very good and valid points.
What I started thinking about after reading that post is the attitude of “I won’t do XYZ.” A similar attitude that I have witnessed is, “that is not in my job description.” Nothing gets my ire up like hearing that sentence.
I have told all the staff I have managed throughout my career that, “That is not in my job description” is the one sentence that I never want to hear come out of their mouths, especially when speaking to me. I would never ask a member of my staff to do something that I wouldn’t do myself and more often than not I will get down and do the deed with them. I don’t like to hear that line because if they knew all of the crappy little tasks or other things I have done that were not explicitly written in my job description they would cringe. If I had a dollar for every gross thing I did that was not in my job description, I would be retired and sailing on a yacht somewhere. A short list of some of the more “fun” things I have had the pleasure of doing:
- clean toilets
- pick up garbage
- empty trash cans
- dispose of dead birds, rats, mice, etc.
- kill rats and mice
- deal with weird smells
- spend 8 hours tracking down a piece of wood paneling
- assemble furniture
- clean windows
All of this while either working towards or after having received my MLS. To tell you the truth for the most part I enjoyed doing the work (okay except dealing with the dead things and the garbage). I just accept that in my line of work this is par for the course and I try to instill that in my staff. I also try to put a positive spin on it. I have learned quite a bit from dealing with minor and major crises that had nothing to do with my written job description. I have learned to think quick on my feet, trust my instincts and decisions, better management skills, have gained confidence in my abilities and have become more flexible. You learn to roll with whatever comes your way and when you can do that, you are a much better person to work with. I know, I am positive to the point of annoyance, but I believe that it helps to put things in perspective.
I work hard at helping my staff put the curve balls in perspective. I constantly commend a job well done and always focus on the positive lessons learned from an experience. It works. Access services is all about rolling with whatever comes your way, and being flexible and positive make the experience a lot less painful than it could be otherwise.
Is there a point where what we are willing to do crosses the line? I do think there is and generally I draw the line on a case by case basis. I try to consider all of the angles and outcomes to a situation before I decide it is something that my staff or I should not handle. Generally if it is something that involves security or a situation that could be dangerous, I look for assistance from the trained professionals who deal with those situations. We always consult with whomever or whichever department will be affected by what we are doing and look for guidance and assistance in dealing with issues. I like collaboration and teamwork and find that it gets a job completed correctly and faster than going it alone.
The bottomline is that yes, sometimes the unexpected can kill morale or make people feel like they are being taken advantage of, but by working to put a positive spin on the situation and focusing on the lessons learned, the curve balls are not as bad as they initially seem.