TRLN Management Academy- Day Four: Skills and Strategies for the Influential Manager
October 25, 2007
What we feel are the characteristics of Good Managers:
- led by example
- open minded
- no micromanaging
- remembers we are people with feelings
- clear expectations
- admits mistakes
- encourages input
- private criticism
- direct communication
- is an advocate
Managers exhibit two types of behaviors:
directive (task): very much about telling people what to do, when they need to do it, etc.
supportive (relationship): help manage relationships
As managers we need to look at staff competencies and commitment when deciding which approach to use.Skilled Communicators:
- Communicates what in a timely manner
- allows colleagues to feel good about what they do and how they do it
- timely so others can make accurate decisions
Think about how you prefer to take in information? Use what is called the “Z model of decision making.” It walks you through the different ways information is taken in and perceived.
Our roles and responsibilities as managers should be clear to our staff:
- define performance results required
- establish performance expectations
- provide on-going coaching and feedback
- communicating goal re-alignment as necessary
- hold employees accountable
- provide resources needed for development
When we manage our staff we should make sure that we don’t talk about attitudes and attributes, but about actions. A lot of what we think of as attitude, is behavior (rolling eyes, huffing and puffing, etc.). There will be a tangible behavioral quality to what people are doing. Our job as managers is to figure out what they are saying or doing and how it affects others.
Feedback is about what people are doing that is making your work harder or easier. Giving negative feedback is harder than positive. Sometimes it is inappropriate to give positive feedback in front of others. Make feedback behavioral that way it is not personal or vague. Remember you are talking about a person’s livelihood. The intention behind feedback should be to enable success in that livelihood. At the end of the day you are not an ogre because you have to get rid of someone, you are doing your job as a boss.
After you give feedback, listen to the response, if it is defensive resend the feedback message until they get it. Set new expectations and maintain the relationship.
A lot of times you are coaching people to do stuff that you don’t know how to do. Getting people to be successful by setting goals, asking questions, and encouragement. You are not accountable for getting them to do what they need to do, they are. This helps create a work environment where people are comfortable and enjoy coming to work. You create a relationship where a person feels valued and supported and are stretching the boundaries of the person they can be. You are not going to coach anyone successfully if they are not willing to work or accept the coaching.
Coaching is about helping people set goals and improve performance. Mentors help you find wisdom. This is different from coaching. Mentors don’t have to be higher in the organization. You can mentor at different levels.
Everything you are asking your staff needs to be aligned with the departmental and organizational goals. By asking staff members to write goals and objectives, you can see if they are aligned with the department and organization.
It doesn’t cost a lot to appreciate people so try to establish rewards that are not money. Take time to work with your staff.
In times of change, your staff need to know that they are valued, they belong, how they are doing and they have a future. The future may not be in our organization and that is okay.
Another excellent and rewarding day. There was a tremendous amount of food for thought. At the end of the day, I feel very validated in the way I manage my staff. A lot of the techniques I heard today are ones that I have been actively using in my department. The bottom line that keeps being driven home is that management is hard and requires a lot of work. I think the subtext is: if you don’t want to put in the time and effort, you shouldn’t be doing it. As I think about all of the time and effort I have already expended managing my department this year, I can’t imagine not doing this type of work. I feel really good about where I am and where I am going.