May 30, 2007
As managers a large part of our job involves keeping staff informed and in the loop about various policies, procedures or information that is happening within the department. I tend to use email to communicate the bulk of my messages to staff, as well as implementing what I hope will become a once a semester full staff meeting. I hold a supervisors meeting every two weeks where we discuss any issues or news in the department and then disseminate the information to staff.
I also rely on face to face interactions to convey urgent messages. Things can change so fast sometimes you don’t have time to have a meeting or send an email before staff may need the information you have. I will often come to the desk and talk to whomever is on and then work my way to offices and try to touch base with as many people as possible.
We also have weekly staff training sessions that are held three times a week so that staff can sign up when they are free to attend. We also have a staff wiki that houses most of our procedures and policies. It is a work in progress and wiki training still needs to happen.
But what happens when you have exhausted email, meetings, putting signs up, wiki entries, etc. and the message still doesn’t get across?
At what point as a manager do you draw the line and say, “You’re an adult. Take some responsibility for finding out the information and ask me or someone else?” This is a question that I find myself pondering quite a bit lately.
I am wondering if all my communication efforts are not enough and if I should be doing something more and part of me thinks I am doing all I can. I find this very frustrating and am running out of ideas and answers.